building resilience

Resilience is defined as “the capacity to recover quickly from difficulties; toughness”. It is fundamentally a system property. It refers to the magnitude of change or disturbance that a system can experience without shifting into an alternate state that has different structural and functional properties.  Building resilience is necessary forRead More →

strong leadership

We are in unique and unsettling times. And while the COVID-19 Pandemic creates unique challenges for business owners, we can learn from past challenges.  Now is the time for strong leadership.  Your employees are looking to you for it.  So are your customers and other business partners. I’m taking aRead More →

Accountability - Solve It

We are in the midst of a four-part series on accountability.  This week, we look at the third step, following the principles from “The Oz Principle“, by Roger Connors, Tom Smith, and Craig Hickman.  I’ve covered the first two steps, “See It” and “Own It“.  “Solve it” should seem easyRead More →

Emotional Intelligence, or EQ, is defined as the ability to sense, understand, and effectively apply emotions to be more collaborative and productive with others. It also has been proven that people with high EQ have better MENTAL HEALTH, higher JOB PERFORMANCE and make BETTER LEADERS.  EQ can be learned, andRead More →

courage to listen

Winston Churchill once said “Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.”  Listening takes courage. Listening makes you vulnerable.  It makes you put others first.  By listening, you are putting your self-interest aside, and putting the needsRead More →