listen to be heard

Effective communications are critical at this time.  That, along with empathy, are identified as the two most important leadership traits needed in a crisis.  When it comes to effective communications, sometimes you have to listen to be heard.  How’s that? Can you imagine a more stressful role than being theRead More →

strong leadership

We are in unique and unsettling times. And while the COVID-19 Pandemic creates unique challenges for business owners, we can learn from past challenges.  Now is the time for strong leadership.  Your employees are looking to you for it.  So are your customers and other business partners. I’m taking aRead More →

courage to listen

Winston Churchill once said “Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.”  Listening takes courage. Listening makes you vulnerable.  It makes you put others first.  By listening, you are putting your self-interest aside, and putting the needsRead More →

slow down to go faster

Here’s an idea that I’ve heard before, but used to think was pure BS.  If you want to go fast, slow down.  I never believed it.  My type-A, High ID style, go for it attitude says drive harder, drive faster.  But I have learned a strange fact in the pastRead More →

curiosity leads to new paths

I found this quote from Walt Disney, and found it inspiring.  “We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths.”  I find it interesting that one of the most innovative persons of the past century attributes muchRead More →

Early in my career, I thought that the smartest, brightest people were always in charge.  I was fortunate to work for some real solid leaders who “knew their stuff”.  And in that era, in the Information Services industry (as it was called then), technical know-how was of paramount importance.  ButRead More →

Effective training can be the lifeblood of an organization.  By training and developing your team members, you can drive greater success, increase accountability and build a stronger organization for the future.  However, most companies do training wrong.  I believe the best way to approach training is to feed it to employeesRead More →