listen to be heard

Effective communications are critical at this time.  That, along with empathy, are identified as the two most important leadership traits needed in a crisis.  When it comes to effective communications, sometimes you have to listen to be heard.  How’s that? Can you imagine a more stressful role than being theRead More →

courage to listen

Winston Churchill once said “Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.”  Listening takes courage. Listening makes you vulnerable.  It makes you put others first.  By listening, you are putting your self-interest aside, and putting the needsRead More →

Three Ways to Learn From Mistakes

There are three ways to learn from mistakes.  The best and easiest way is to learn from other’s mistakes.  The second is to learn from our own mistakes.  And the most painful way is to not learn from our mistakes.  And, of course, the irony is that we all we eventuallyRead More →

how to be a bad listener

There are plenty of books and blogs that will tell you how to be a good listener.  After all, practicing good, active listening skills is critical for a leader to connect with their team.  But after reading the book “The Listening Life” by Adam S. McHugh, I was intrigued byRead More →