listen to be heard

Effective communications are critical at this time.  That, along with empathy, are identified as the two most important leadership traits needed in a crisis.  When it comes to effective communications, sometimes you have to listen to be heard.  How’s that? Can you imagine a more stressful role than being theRead More →

strong leadership

We are in unique and unsettling times. And while the COVID-19 Pandemic creates unique challenges for business owners, we can learn from past challenges.  Now is the time for strong leadership.  Your employees are looking to you for it.  So are your customers and other business partners. I’m taking aRead More →

Three Ways to Learn From Mistakes

There are three ways to learn from mistakes.  The best and easiest way is to learn from other’s mistakes.  The second is to learn from our own mistakes.  And the most painful way is to not learn from our mistakes.  And, of course, the irony is that we all we eventuallyRead More →

proactively handling conflict in teams

Most teams have some forms of conflict in them.  It’s just a fact of life.  Where people are involved, there will be some conflict.  Whether it’s egos, conflicting personalities or competition, something will get in the way of productivity.  The idea of proactively handling conflict in teams is something everyRead More →