Effective communications are critical at this time. That, along with empathy, are identified as the two most important leadership traits needed in a crisis. When it comes to effective communications, sometimes you have to listen to be heard. How’s that? Can you imagine a more stressful role than being theRead More →
Pressure. We are all feeling it. We have never been through anything like this. All of us are experiencing global economic, political, cultural, and health issues. And while everyone is feeling the pressure, leaders especially have to withstand even greater amounts as they deal with their own internal problems, inRead More →
We are in unique and unsettling times. And while the COVID-19 Pandemic creates unique challenges for business owners, we can learn from past challenges. Now is the time for strong leadership. Your employees are looking to you for it. So are your customers and other business partners. I’m taking aRead More →
Listening is an art. Some are good at it. A few are great at it. Most are not. Almost all wives will say their husbands don’t listen well. And survey after survey of employees say that their leadership does not listen to them. Listening is one of the keys toRead More →
Emotional Intelligence (EQ) is an incredibly important concept. Research now suggests that your EQ has more to do with your success in life than your IQ. That might scare you. But it shouldn’t. The great thing about EQ is that it CAN BE LEARNED. So take the steps today toRead More →
Dysfunctional organizations may seem the norm more than the exception. In this video I describe a situation with one of my clients. I was asked to assess the organization and help work through some issues they were having. I conducted an organizational assessment, which included an evaluation of various aspectsRead More →
There are three ways to learn from mistakes. The best and easiest way is to learn from other’s mistakes. The second is to learn from our own mistakes. And the most painful way is to not learn from our mistakes. And, of course, the irony is that we all we eventuallyRead More →
Most teams have some forms of conflict in them. It’s just a fact of life. Where people are involved, there will be some conflict. Whether it’s egos, conflicting personalities or competition, something will get in the way of productivity. The idea of proactively handling conflict in teams is something everyRead More →
The past two weeks I shared part 1 and part 2 of a list of how to be a bad listener. These were inspired by a list from the book entitled “The Listening Life” by Adam S. McHugh, McHugh also offers some suggestions on how to be a good listener. Read More →
Last week we hit on the fun topic of “how to be a bad listener“. As I said, there are plenty of resources on how to be a good listener. But after reading “The Listening Life” by Adam S. McHugh, I was intrigued by his list on how to beRead More →